Return Policy

Thank you for choosing YouTeek Auction. This Return Policy outlines the guidelines for returning items purchased through our online auction platform.

1. Return Eligibility:

1.1 Defective or Not as Described: Items may be eligible for return if they are defective, not as described in the listing, or significantly different from what was represented by the seller.

1.2 Buyer’s Remorse: Returns for reasons such as buyer’s remorse or a change of mind may be accepted at the discretion of the seller. Buyers are encouraged to carefully review item listings before placing bids.

2. Return Process:

2.1 Contact Seller: Buyers must contact the seller within [insert number] days of receiving the item to initiate the return process. Contact details for the seller can be found on the item’s listing page.

2.2 Return Authorization: Sellers may issue a Return Authorization (RA) number to facilitate the return process. Buyers should clearly reference this number when communicating with the seller.

3. Shipping of Returned Items:

3.1 Return Shipping Costs: Unless the return is due to an error on the part of the seller, buyers are generally responsible for return shipping costs.

3.2 Return Packaging: Items must be returned in their original packaging and in the same condition as received. Proper packaging helps ensure that the item is not damaged during return shipping.

4. Refund or Exchange:

4.1 Refund Process: Once the seller receives the returned item and verifies its condition, a refund will be issued to the original payment method used by the buyer.

4.2 Exchange Option: In some cases, sellers may offer an exchange for a similar item if available. Buyers should discuss exchange options directly with the seller.

5. Timeframe for Returns:

Buyers must initiate the return process within 12hrs of receiving the item. Sellers will communicate the timeframe for returning the item and the expected resolution process.

6. Seller’s Return Policy:

6.1 Seller-Specific Policies: Each seller on YouTeek Auction may have their own return policies. Buyers are encouraged to review the seller’s return policy, which can be found on the seller’s profile page or item listing.

6.2 Contact Seller for Inquiries: If buyers have any questions or concerns about a specific item’s return policy, they should contact the seller directly for clarification.

7. Contact Information:

If you have any questions or concerns about our return policy, please contact our customer support team at contact@youteek.com

Thank you for choosing YouTeek Auction. We appreciate your understanding and cooperation.